This Shipping Policy applies to all products purchased on Seraj Gift.
Seraj Gift is committed to delivering products in perfect condition to the address indicated by the customers on the checkout page.
To optimize delivery, we kindly ask customers to provide an address where the order can be delivered during normal business hours.
For security reasons, Seraj Gift will not send any order to post office boxes or military bases, nor will it accept any order if it is not possible to identify the recipient of the order and its address.
Shipping Costs
For Domestic (USA):
- Free shipping on all orders.
For Canada:
- Please check the shipping cost on the checkout page before placing an order.
For Europe:
- Free shipping on all orders.
Shipping Times
- Average transit times to the United States: 9 – 10 Business days
- Average transit times to Canada: 9 – 10 Business days
- Average transit times to Europe: 9 – 10 Business days
Customs and Import Taxes
Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own country’s policy on importing goods, as we cannot provide this for you.
Shipment Tracking
Seraj Gift provides tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address provided at the time of purchase. It will contain a tracking number so you can trace your order to your door.
Delays
Seraj Gift is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, we are not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturdays, Sundays, or Holidays.
Undelivered Packages
If, at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product may be returned to the corresponding post office, and the customer must pick it up from there.
Wrong Delivery Address
Seraj Gift will not take responsibility or make returns for lost or undelivered packages due to incorrect shipping addresses. Please be sure to provide correct and accurate shipping addresses at the time of purchase.
Secure Delivery Address
Seraj Gift recommends customers provide a secure delivery address, such as your home or place of employment. We are not responsible for lost or stolen parcels if the provided address is incorrect.
Shipping Completed
Each delivery is considered completed once Seraj Gift makes the product available to the buyer, as confirmed by the courier company’s tracking system.
Contact Information
If you have questions or concerns about this Shipping Policy, please reach out to us through our Contact Us page or email us at contact@serajgift.shop.